Help Center
Find answers fast, manage orders, and get in touch with our team. Learn more about the AllTap platform at AllTap.co.uk.
Orders & delivery
- Track current orders from the Orders tab in the app.
- Late or missing item? Open the order and tap Support to chat with us.
- Need to update delivery instructions? Add notes on the checkout screen.
Account & payments
- Manage addresses and payment methods in Profile.
- Refunds are returned to your original payment method per bank timelines.
- For suspicious activity, change your password and contact support.
Vendors & listings
- See vendor and product details on merchant and product pages.
- Want to sell with us? Apply via AllTapBiz — see AllTap.co.uk.
Can’t find what you need? Check our FAQ or email hello@vibeontap.co.uk.